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Privacy Policy

Your privacy is important to us. This policy explains how we handle your data.

Last Updated: November 28, 2025

This Privacy Policy describes how FRCTools ("we," "us," or "our") collects, uses, and shares information when you use the FRCTools Orders service (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Service.

Age Requirement

All users must be 13 years of age or older to use the Service. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Information We Collect

Information You Provide

When you create an account or use the Service, we collect information you voluntarily provide, including:

  • Account Information: Email address, username, and password (stored in hashed and salted form)
  • Profile Information: Any name or display name you choose to provide
  • User Content: Orders, tags, organization details, and any other data you enter into the Service

Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

  • Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times
  • Device Information: Information about the device you use to access the Service

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Communicate with you about the Service, including responding to your inquiries
  • Monitor and analyze usage patterns and trends
  • Protect against unauthorized access and ensure the security of the Service
  • Comply with legal obligations

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it. We process your data based on:

  • Contract: Processing necessary to provide you with the Service
  • Legitimate Interests: Processing for our legitimate business interests, such as improving the Service and ensuring security
  • Consent: Where you have given us consent to process your data for specific purposes

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (see "Third-Party Services" below)
  • Legal Requirements: When required by law, regulation, or legal process
  • Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the acquiring entity

Third-Party Services

The Service relies on the following third-party providers:

Hosting and Infrastructure

Analytics

We use Plausible Analytics (self-hosted) for privacy-friendly web analytics. Plausible does not use cookies and does not collect personal data. All analytics data remains under our control.

To opt out of analytics tracking, you may block the possible.grahamsh.com domain using your browser, device, or network settings.

Sentry

We use Sentry for error tracking and performance monitoring. Sentry may collect certain technical information about your device and usage of the Service to help us identify and fix issues. For more details, please refer to Sentry's Privacy Policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction including encryption in transit and at rest.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Data Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the address below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take appropriate safeguards to ensure your data remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like your account or organization deleted, please contact us at:

Email: support@frctools.com

This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a legal professional for advice specific to your situation.

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